Spoke is a simple, smart way to manage requests that’s designed for anyone to use.
Spoke’s AI intelligently routes and resolves internal requests and questions, while learning and improving with each ticket.
- Employees simply ask for anything they need in any of the channels they already use: Slack, email, SMS, and more. No more having to dig around or wonder who to ask for the information they need.
- If Spoke’s AI finds an answer in the included knowledge base, it automatically provides a friendly response.
- If Spoke doesn’t know the answer, it intelligently assigns a ticket to the right team in the organization.
- As people respond to tickets in Spoke’s clean, intuitive web interface, Spoke gets even smarter about responding to and routing requests.