A chatbot concierge service for the hospitality industry

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“HiJiffy” connects guests with hotel’s staff through Facebook Messenger. Guests can book a room, access hotel services, be informed of daily events taking place in the building or seek advice to sightsee the city by texting the hotel’s Facebook page. 

Hotels can develop a guest profiling, increase their social media presence and have a 24/7 dedicated service that effectively responds to customers via a cost effective solution. With this tool, hotels can create a high quality database to better comprehend the guests wants and needs and make the correct upsell of their services. 

Considering technical requirements, the automatization is built by our team within Facebook Messenger with artificial intelligence. The setup is simple since integration with PMS, booking engine or other hotel systems is optional.

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