For SXSW 2018, Abby the SXSW Chatbot has returned to help SXSW attendees navigate the event and provide timely answers to FAQs on Facebook Messenger. With so many events and different venues, SXSW can sometimes feel overwhelming. But don’t worry, Abby was created to be your personal concierge at SXSW.
Abby uses Natural Language Processing to deliver casual, fun, and appropriate answers to questions, allowing users to get quick replies in a familiar messaging interface. Combined with personalized communication, Abby is able to provide a more meaningful experience for attendees during the event.